Frequently Asked Questions
Answers to some of our most frequently asked questions. If you can’t find your answer below, email us on email@example.com
1. Where are you based and do you have a physical shop?
We are based in Strand, Western Cape. We don’t have a physical store and mostly sell online. Every now and then you can catch us at a few markets in Cape Town and we also supply an exclusive range (apart from our online range) at Portobello Road Vintage, 313 Main Road, Kenilworth.
2. Can I come to Strand to collect?
Unfortunately we don’t allow collections/ try-ons at this stage.
3. What is vintage?
Vintage refers to second hand items that are 20 years old or older and are therefore one-of-a-kind treasures.
4. The label on a certain garment is one size, but in your listing you say it’s a different size – which one is it?
Vintage and international sizing differs to modern South African sizing, so you can’t always trust the label of a vintage garment. We list the items on our site according to actual modern day SA sizing and fit.
5. Do you clean all of your vintage clothing before selling it?
We clean everything that can be machine washed or hand washed. We don’t clean dry cleanable garments and sell them “as-is”.
6. How much does delivery cost?
Post Office Ordinary Mail – R50 for first item, R6 per additional item
PostNet to PostNet – R120 (up to 5 items – ask for a quote for more than 5 items)
Aramex courier – R120 (up to 5 items – ask for a quote for more than 5 items)
7. How long will it take for my package to arrive?
We send all orders within 2 working days of receiving cleared payment. Parcels sent via the SA Post Office normally take about 3 – 5 working days to arrive at your nearest Post Office. Aramex delivers overnight to main areas and within 72 hours to outlying areas (weekdays only). Parcels sent via PostNet to PostNet normally take 2 – 4 working days to arrive.